The sale of products offered on the site www.volpettidal1870.it is governed by the following General Conditions of Sale.

Volpetti since 1870 is a brand name of Briciola di pane s.r.l., a company incorporated under Italian law, with registered office in Via della Scrofa, 32 – 00186 Rome, tax code and VAT number 09746771006, registered in the Rome Register of Companies under no. REA RM-1187322, telephone 06 60654244

General conditions

The products on the site are offered for sale exclusively to individuals who have reached the age of eighteen (otherwise the consent of one of the parents or a legal guardian will be required) and who purchase the products for personal purposes unrelated to their commercial activity or professional.

The resale, rental or sale of products purchased from the site for any commercial or professional purpose are expressly prohibited.

Briciola di pane s.r.l. may make changes or additions to these General Conditions at any time with effect from the date of publication on the site. In any case, the customer will be bound exclusively to the General Conditions in the text in force at the time of the relative purchase.

The customer, by sending the purchase order, acknowledges having carefully examined these General Conditions, which can be viewed and downloaded at any time through the link on the site. In this regard, Briciola di pane s.r.l. recommends the customer to download, save or print the General Conditions in effect at the time the purchase order is sent. The forwarding of the purchase order implies the full knowledge and express acceptance of these General Conditions.

The customer will also receive an e-mail message confirming the order, at the address provided in the on-line purchase order form, containing the summary of the main contractual conditions and the link to the complete document of the General Conditions.

Purchase procedure

Each product selected by the user of the site can be viewed in a special web page that contains the description, color, photographic images and highlights the unit price (including VAT).

The customer, by selecting the items of interest, will add these products to their Shopping Cart.

A brief description of the selected products will be displayed in the shopping cart, together with a photographic image that allows an adequate representation of the products.

The customer is required to verify the accuracy of the contents of the shopping cart before confirming the order, completing the on-line purchase order form according to the instructions for the purchase procedure provided on the page of the site and giving confirmation of have read and accepted these General Conditions.

The purchase procedure is completed when the customer selects the “Continue” option on the order summary page. At that moment, the order is sent directly to Briciola di pane s.r.l. to be processed and from that moment can not be further modified or canceled.

The confirmation of the order constitutes proof of acceptance by the customer of the provisions of these General Conditions.

The purchase order will be filed at Briciola di pane s.r.l. and the customer will be able to follow the status of their order online at the reserved area of ​​the site.

Despite Briciola di pane s.r.l. constantly adopts measures to ensure that the photographs shown on the site represent a reproduction as faithful as possible of the real products, it is always possible the occurrence of some divergences caused by the technical characteristics and quality of resolution of the colors the terminal is equipped with screen used by the customer. As a consequence of the aforementioned technical reasons, Briciola di pane s.r.l. assumes no warranty or liability for the absolute accuracy of the graphic representations of the products shown on the site.

Briciola di pane s.r.l. reserves the right to refuse purchase orders from a customer who Briciola di pane s.r.l. deems it unfit to fulfill its obligations, as in the case, by way of example, of a previous violation of the contractual provisions for online purchase through the site.

Availability of Products

The customer acknowledges that the stocks of the products offered by Briciola di pane s.r.l. through the site are limited.

On the site you can see the products considered available for purchase by customers.

Occasionally, problems may arise with regard to the availability of certain products.

In such circumstances, the customer will be informed of this fact no later than 30 days by e-mail or telephone.

The customer will be offered the opportunity to choose between the order of a different item or the cancellation of the whole or individual order.

If the customer chooses to cancel the entire order, no credit card will be charged.

In the event that the charge had already been made, it will be subsequently reversed.

Briciola di pane s.r.l. reserves the right to change or update the products offered on the site at any time, without notice.

Price and method of payment

The prices of all products offered for sale on the site are inclusive of VAT. Shipping costs or any Customs Duties are not included.

The prices of products available for sale will be indicated in the currency of the reference State: in Euro (EUR) in case of shipment to Italy.

The total amount, together with the shipping costs charged to the customer as specified below, will be highlighted in the Shopping Cart and in the order summary page displayed upon completion of the related procedure.

Briciola di pane s.r.l. reserves the right to change the prices of products offered for sale on the site at any time and without notice. The customer will be charged the prices published on the site at the time of sending the order by the customer, except as provided in case of non-availability of the products.

Briciola di pane s.r.l. only accepts payments made by credit card, Briciola di pane s.r.l. accept the credit cards indicated on the relative page of the site.

The shipment of the products takes place exclusively following the verification of the credit card data of the customer. The credit card charge of the customer will be made only after the evasion of the related order.

In the event that one or more products are not available, only the price and shipping costs related to the products available will be charged.

Limitations in product delivery

The products will be sent to the address indicated by the customer in the order form.

Briciola di pane s.r.l. will not give rise to the shipment of any order addressed to a post office box or accept any order in which it is not possible to identify the person who placed the order, the recipient of the products ordered or the delivery address.

Delivery methods

The shipping costs can be viewed by the customer, together with the total price for the purchase of the products, before confirming the order, in the Shopping Cart and on the summary page of the purchase order.

Briciola di pane s.r.l. We will endeavor to deliver the products to the customer as soon as possible.

Simultaneously with the shipment of the package containing the ordered items, Briciola di pane s.r.l. will send the customer an email to the address indicated in the order form that will contain a shipping number to track the shipment and a link that will allow monitoring of the delivery.

In the event of problems or delays in delivery of more than 10 working days after the date indicated in the order confirmation email, the customer is required to report to Briciola di pane s.r.l. by contacting Customer Service.

Withdrawal and return

The right of withdrawal without specifying reasons can be exercised by the customer within 3 months from the date of delivery of the products.

To exercise the right of withdrawal, the customer must complete the Return Form specifying in case of return the reasons for the return and the amount of items that the customer wishes to return. The Return Form must be completed according to the “Instructions” contained in the “Easy Returns” section of the website. Within 48 hours after the return of the Return Form the customer must send the same communication by registered mail with return receipt to the following address: Briciola di pane s.r.l. – Via della Scrofa, 32 00186 Rome – I T A L Y

Following the electronic compilation of the Return Form according to the Instructions “Easy Returns”, Briciola di pane s.r.l. will provide the customer with the return code to indicate for the return shipment.

In case of exercise by the customer of the right of withdrawal / return, the customer undertakes to return the products within 7 days from the date of exercise of the right of withdrawal / return; or within 7 days from the completion of the return form on the website www.volpettidal1870.it/en/, you must entrust the goods to the courier; the shipping costs associated with the return of the products are borne by Briciola di pane s.r.l. if the customer will follow the instructions provided in the “Easy Returns” section of the site.

Briciola di pane s.r.l. undertakes to reimburse the price of the returned product, in the shortest possible time, and in any case within 30 working days from the date of receipt of the return on site, provided that the products have been returned intact and unused, together with the original packaging / packaging and to the guarantee seal that must be intact.

The reimbursement will be made by crediting in the same manner in which the purchase was made, and Briciola di pane s.r.l. will provide to inform the customer via e-mail.

If the customer exercises the right of withdrawal / return in a way that does not comply with the terms and conditions of the withdrawal / return procedure and this article, the customer will not be entitled to any refund.

Briciola di pane s.r.l. will verify if the returned products are actually in the original conditions; if the products returned by the customer are damaged, without the warranty seal, incomplete, damaged and / or dirty, they will not be reimbursed.

The right of Briciola di pane s.r.l. to request compensation for any damage or non-correspondence with the products delivered to the customer. If the return of products for withdrawal or return is entrusted to a carrier other than that indicated by Briciola di pane srl, the latter will not be responsible for the loss of products, shipments to incorrect addresses or delays in delivery of products, it being understood that the customer assumes all risk and cost of this shipment.

Defect of conformity

Upon delivery, the customer must check the products to ascertain that they correspond to the ordered items. Any anomaly found on delivery (for example: tampering or damage to the package, damaged products, missing items, etc.) must be indicated on the delivery document in the form of an express reservation signed by the customer.

If the products do not correspond to those ordered, the customer is required to promptly inform Briciola di pane s.r.l. through the Customer Service and has the right to demand the execution of the order, after restitution of the received, or in case of non-availability of the ordered products, to order different items of the same nature or, alternatively, to be reimbursed for any difference in price or cancel the entire order.

Briciola di pane s.r.l. is also responsible in case of lack of conformity of the products, as indicated below.

The guarantee of conformity of the products is valid on condition that the defect appears within 24 months from the date of delivery of the products and that the customer presents a formal complaint within a maximum period of 2 months from the date on which he discovered the defect.

In case of non-compliance of the products, the customer will have the right to obtain the restoration without expenses, by replacing the same or equivalent product.

The costs incurred by the customer for the return of defective or non-compliant products will be reimbursed by Briciola di pane s.r.l. only if sent by courier authorized by Briciola di pane s.r.l ..

Limitation of liability

Outside of cases of willful misconduct or gross negligence, Briciola di pane s.r.l. will not be in any way responsible towards the customer as a result of:

damage or loss caused by the products or their use by the customer;
damages that are not caused by breach of Breadcrumbs s.r.l.
loss of business or trade opportunities.
In any case, the responsibility of Briciola di pane s.r.l. must be limited to the amount referred to the price of the property at the time of purchase.

Cookies

The website www.volpettidal1870.it uses “cookies”. Cookies are electronic files that record information relating to the navigation of the customer within the site (pages consulted, date and time of consultation) and that allow to Briciola di pane s.r.l. to offer an increasingly personalized service to its customers.

Applicable law

These General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

Jurisdiction

For the resolution of any disputes arising from the interpretation, execution and termination of this contract of distance selling, the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in Italy (Article 63 of Legislative Decree 206 / 2005).

Contacts

For any complaint, further information or assistance regarding the site or the purchase procedure, the customer can contact the Customer Service of Briciola di pane s.r.l., whose references are listed in the “Contacts” section of the site