If the product you have purchased does not satisfy you, you can ask for the return within 90 days after the delivery date.

The return will only take place if the product is intact and complete with the warranty seal.

In addition, the product must not have been used and must be returned in its original packaging.

How to make the return:

1. 1. Log in as a registered user or new user and select the items in the order for which you want to create the return.

   2. Prepare the package and carefully paste the return label contained in the package at the top, above the original label. In case of doubt, please contact us.

   3. Check your return label. If the return is with DHL, deliver the parcel to the DHL point nearest you (click here).

   4. The refund of the returned items will be made following receipt of the return at our warehouses.
      

The repayment times

We will analyze your return within 10 working days from the date of arrival of the goods at our office. Once the return has been accepted, we will arrange for you to be reimbursed as follows:

Credit Card: our bank will reimburse within 10 working days from our confirmation email. The time required to view the refund on your credit card depends on the issuer institution..